Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 738 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
5. 5.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
6. 6.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
10. 10.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) “Is this a good time?” (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) “Is this a good time?” (d) camera at eye level
13. 13.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
14. 14.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) loud TV behind you (d) a quiet place for calls
18. 18.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
21. 21.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
22. 22.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
23. 23.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) eating while on a call (d) muting when not talking
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) calling late at night (d) saying your name first
25. 25.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) saying your name first (d) camera at the ceiling
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) eating while on a call
28. 28.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) speaking clearly (d) loud TV behind you
33. 33.True or false: “calling late at night” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) side talk during a call (d) camera at the ceiling
35. 35.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) muting when not talking (d) loud TV behind you

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