Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 739 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) camera at eye level (d) saying your name first
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at the ceiling (d) camera at eye level
4. 4.True or false: “side talk during a call” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
7. 7.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) calling late at night (d) hanging up without bye
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
14. 14.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) muting when not talking (d) camera at the ceiling
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) camera at the ceiling (d) side talk during a call
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) saying bye before ending (d) hanging up without bye
24. 24.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) side talk during a call (d) a quiet place for calls
26. 26.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) saying bye before ending (d) eating while on a call
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) speaking clearly (d) saying bye before ending
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) shouting into the phone (d) eating while on a call
30. 30.True or false: “calling late at night” shows poor call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) speaking clearly (d) side talk during a call
34. 34.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
36. 36.True or false: “muting when not talking” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) saying your name first (d) muting when not talking
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) camera at eye level (d) saying your name first
40. 40.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners

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