Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 740 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) “Is this a good time?” (d) saying your name first
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
7. 7.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
10. 10.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) eating while on a call (d) calling late at night
11. 11.True or false: “calling late at night” shows poor call manners. (a) True (b) False
12. 12.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) a quiet place for calls (d) muting when not talking
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) saying your name first (d) speaking clearly
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
16. 16.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) camera at eye level (d) side talk during a call
17. 17.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
23. 23.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) speaking clearly (d) a quiet place for calls
25. 25.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) speaking clearly (d) loud TV behind you
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
31. 31.True or false: “muting when not talking” shows good call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) calling late at night (d) eating while on a call
33. 33.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) calling late at night (d) eating while on a call
35. 35.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) side talk during a call
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
38. 38.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) hanging up without bye (d) eating while on a call
39. 39.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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