Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 75 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) saying your name first (d) shouting into the phone
2. 2.True or false: “eating while on a call” shows good call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) saying bye before ending (d) camera at the ceiling
4. 4.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
6. 6.True or false: “saying your name first” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) muting when not talking
8. 8.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
9. 9.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) muting when not talking
12. 12.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
13. 13.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
14. 14.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) side talk during a call (d) loud TV behind you
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) eating while on a call (d) camera at eye level
16. 16.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
20. 20.True or false: “side talk during a call” shows good call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
23. 23.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) shouting into the phone
24. 24.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) camera at the ceiling (d) eating while on a call
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
26. 26.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) camera at eye level (d) hanging up without bye
30. 30.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying bye before ending (d) eating while on a call
32. 32.True or false: “speaking clearly” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) a quiet place for calls (d) saying your name first
34. 34.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) eating while on a call (d) shouting into the phone
35. 35.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) camera at eye level
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying bye before ending (d) hanging up without bye
37. 37.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
39. 39.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
40. 40.True or false: “muting when not talking” shows poor call manners. (a) True (b) False

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