Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 741 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) camera at the ceiling
7. 7.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
8. 8.True or false: “side talk during a call” shows good call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) loud TV behind you (d) saying your name first
11. 11.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
12. 12.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
13. 13.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
19. 19.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) shouting into the phone (d) “Is this a good time?”
22. 22.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
23. 23.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) “Is this a good time?” (d) camera at eye level
24. 24.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) eating while on a call
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) loud TV behind you (d) muting when not talking
30. 30.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
33. 33.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) loud TV behind you (d) side talk during a call
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) saying your name first (d) saying bye before ending
39. 39.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) speaking clearly

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