Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 742 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at eye level (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) camera at the ceiling
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) hanging up without bye (d) eating while on a call
11. 11.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
14. 14.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
15. 15.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) eating while on a call (d) calling late at night
17. 17.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) calling late at night
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) eating while on a call (d) calling late at night
20. 20.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) calling late at night
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
23. 23.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone
25. 25.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.True or false: “saying your name first” shows poor call manners. (a) False (b) True
29. 29.True or false: “camera at eye level” shows good call manners. (a) True (b) False
30. 30.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
32. 32.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
35. 35.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) saying your name first (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) shouting into the phone (d) eating while on a call
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) hanging up without bye (d) saying your name first
40. 40.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123

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