Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 743 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
7. 7.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
8. 8.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) muting when not talking
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) side talk during a call (d) hanging up without bye
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) “Is this a good time?”
13. 13.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
16. 16.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
19. 19.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) camera at eye level (d) hanging up without bye
21. 21.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
25. 25.True or false: “eating while on a call” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) a quiet place for calls (d) speaking clearly
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) saying your name first
30. 30.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) muting when not talking (d) saying bye before ending
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) speaking clearly (d) hanging up without bye
36. 36.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) a quiet place for calls (d) camera at the ceiling
37. 37.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) saying your name first

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