Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 744 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
4. 4.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
5. 5.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
7. 7.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) eating while on a call (d) shouting into the phone
11. 11.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
14. 14.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
17. 17.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
18. 18.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
19. 19.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
23. 23.True or false: “eating while on a call” shows good call manners. (a) True (b) False
24. 24.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) muting when not talking (d) saying bye before ending
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) shouting into the phone (d) speaking clearly
28. 28.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) eating while on a call (d) “Is this a good time?”
30. 30.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) hanging up without bye (d) loud TV behind you
32. 32.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
33. 33.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) calling late at night (d) eating while on a call
35. 35.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) saying your name first (d) camera at eye level
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) side talk during a call (d) calling late at night
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) hanging up without bye
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) calling late at night (d) camera at eye level

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