Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 745 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) calling late at night (d) speaking clearly
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) side talk during a call
4. 4.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
5. 5.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) “Is this a good time?” (d) calling late at night
9. 9.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) hanging up without bye (d) camera at the ceiling
12. 12.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) saying your name first (d) speaking clearly
17. 17.True or false: “camera at eye level” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
21. 21.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) loud TV behind you
23. 23.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) “Is this a good time?” (d) speaking clearly
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) camera at eye level (d) camera at the ceiling
25. 25.True or false: “muting when not talking” shows good call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) calling late at night
27. 27.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
31. 31.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) calling late at night (d) muting when not talking
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) speaking clearly (d) “Is this a good time?”
34. 34.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
35. 35.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
36. 36.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) shouting into the phone (d) hanging up without bye
37. 37.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
38. 38.True or false: “side talk during a call” shows good call manners. (a) False (b) True
39. 39.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners

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