Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 746 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) eating while on a call (d) calling late at night
6. 6.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) calling late at night (d) eating while on a call
7. 7.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
12. 12.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
13. 13.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
14. 14.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) calling late at night (d) hanging up without bye
16. 16.True or false: “saying your name first” shows poor call manners. (a) False (b) True
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) calling late at night (d) saying your name first
21. 21.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) shouting into the phone
25. 25.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) hanging up without bye (d) muting when not talking
26. 26.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows good call manners? (a) muting when not talking (b) side talk during a call (c) loud TV behind you (d) eating while on a call
31. 31.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) side talk during a call (d) camera at eye level
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
35. 35.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
38. 38.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
39. 39.True or false: “saying your name first” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners

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