Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 747 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) calling late at night (d) muting when not talking
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) calling late at night
5. 5.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
9. 9.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) camera at eye level (d) a quiet place for calls
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
17. 17.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) camera at eye level
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
21. 21.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
23. 23.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) saying bye before ending (d) “Is this a good time?”
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) calling late at night (d) eating while on a call
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) shouting into the phone (d) camera at the ceiling
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) shouting into the phone (d) camera at eye level
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) shouting into the phone (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) a quiet place for calls (d) side talk during a call
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
38. 38.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
39. 39.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

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