Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 748 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
4. 4.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
5. 5.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
7. 7.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.True or false: “saying your name first” shows poor call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) a quiet place for calls (d) speaking clearly
11. 11.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) speaking clearly (d) muting when not talking
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) saying your name first (d) saying bye before ending
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) hanging up without bye
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) hanging up without bye
16. 16.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
17. 17.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) hanging up without bye (d) eating while on a call
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.True or false: “saying your name first” shows good call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
27. 27.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) shouting into the phone (d) side talk during a call
32. 32.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) camera at eye level
36. 36.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) side talk during a call (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) saying your name first (d) camera at eye level
38. 38.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) saying your name first (d) eating while on a call
40. 40.True or false: “speaking clearly” shows good call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students