Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 749 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) saying your name first
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) camera at eye level (d) loud TV behind you
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) side talk during a call (d) muting when not talking
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) calling late at night
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) camera at the ceiling (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) hanging up without bye
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
16. 16.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) saying your name first (d) eating while on a call
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
19. 19.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
21. 21.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) camera at eye level (d) shouting into the phone
23. 23.True or false: “muting when not talking” shows good call manners. (a) True (b) False
24. 24.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) eating while on a call (d) a quiet place for calls
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) camera at the ceiling
30. 30.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
32. 32.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) speaking clearly (d) eating while on a call
34. 34.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
35. 35.True or false: “speaking clearly” shows good call manners. (a) True (b) False
36. 36.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) eating while on a call (d) side talk during a call
40. 40.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer

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