Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 750 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) hanging up without bye
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
8. 8.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
9. 9.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) camera at the ceiling (d) hanging up without bye
11. 11.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) camera at the ceiling (d) a quiet place for calls
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) eating while on a call
15. 15.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) side talk during a call (d) muting when not talking
18. 18.True or false: “eating while on a call” shows good call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) calling late at night (d) hanging up without bye
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) saying your name first (d) loud TV behind you
22. 22.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
23. 23.True or false: “muting when not talking” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) camera at eye level
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying your name first (d) hanging up without bye
31. 31.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
32. 32.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
37. 37.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) “Is this a good time?” (d) camera at the ceiling
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) eating while on a call
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) speaking clearly (d) saying your name first

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