Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 76 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
2. 2.True or false: “calling late at night” shows poor call manners. (a) False (b) True
3. 3.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
4. 4.True or false: “muting when not talking” shows good call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) shouting into the phone (d) muting when not talking
8. 8.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) calling late at night (d) muting when not talking
10. 10.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) muting when not talking
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) hanging up without bye (d) eating while on a call
13. 13.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
15. 15.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) hanging up without bye
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) camera at the ceiling
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.True or false: “saying your name first” shows poor call manners. (a) False (b) True
21. 21.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
22. 22.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
23. 23.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) hanging up without bye
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
26. 26.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
27. 27.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
29. 29.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) eating while on a call (d) loud TV behind you
31. 31.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
34. 34.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) eating while on a call (d) “Is this a good time?”
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) loud TV behind you (d) calling late at night
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) shouting into the phone (c) a quiet place for calls (d) speaking clearly
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) camera at the ceiling
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) loud TV behind you (d) speaking clearly

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