Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 751 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
3. 3.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
4. 4.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
6. 6.True or false: “muting when not talking” shows good call manners. (a) False (b) True
7. 7.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) “Is this a good time?” (d) calling late at night
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) shouting into the phone (d) loud TV behind you
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) calling late at night (d) a quiet place for calls
11. 11.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) muting when not talking (d) loud TV behind you
14. 14.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) calling late at night (d) saying bye before ending
18. 18.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
19. 19.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) speaking clearly (d) side talk during a call
20. 20.True or false: “calling late at night” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) loud TV behind you (d) camera at eye level
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
27. 27.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.True or false: “speaking clearly” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) speaking clearly (d) muting when not talking
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
39. 39.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) speaking clearly (d) saying your name first
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

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