Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 752 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) muting when not talking
7. 7.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) side talk during a call (d) saying bye before ending
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) “Is this a good time?”
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) “Is this a good time?” (d) saying bye before ending
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) hanging up without bye (d) calling late at night
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
19. 19.True or false: “eating while on a call” shows good call manners. (a) False (b) True
20. 20.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
21. 21.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) speaking clearly (d) loud TV behind you
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) calling late at night (d) saying your name first
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
31. 31.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
33. 33.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) camera at the ceiling (d) eating while on a call
36. 36.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) “Is this a good time?” (d) saying your name first
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) calling late at night
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) speaking clearly (d) saying your name first

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