Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 753 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) muting when not talking (d) eating while on a call
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
6. 6.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) camera at eye level
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
12. 12.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) speaking clearly (d) saying bye before ending
15. 15.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
18. 18.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) saying your name first (d) “Is this a good time?”
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
22. 22.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) shouting into the phone
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) camera at eye level
26. 26.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) saying bye before ending (d) side talk during a call
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) speaking clearly (d) camera at the ceiling
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) loud TV behind you (d) camera at the ceiling
32. 32.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
33. 33.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) calling late at night (d) “Is this a good time?”
35. 35.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
36. 36.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) loud TV behind you (d) saying bye before ending
37. 37.True or false: “muting when not talking” shows good call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone

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