Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 754 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) hanging up without bye (d) camera at the ceiling
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) loud TV behind you (d) hanging up without bye
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) shouting into the phone (d) muting when not talking
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) camera at eye level
6. 6.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
7. 7.True or false: “saying your name first” shows poor call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
10. 10.True or false: “calling late at night” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) camera at the ceiling
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) eating while on a call (d) hanging up without bye
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
17. 17.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
18. 18.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) hanging up without bye (d) speaking clearly
20. 20.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) muting when not talking (d) “Is this a good time?”
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) shouting into the phone
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
25. 25.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) “Is this a good time?” (d) speaking clearly
29. 29.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) muting when not talking (c) speaking clearly (d) camera at eye level
32. 32.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) saying your name first
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) saying your name first (d) calling late at night
37. 37.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
38. 38.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) speaking clearly
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”

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