Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 757 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) side talk during a call (d) hanging up without bye
4. 4.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
9. 9.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) shouting into the phone (d) side talk during a call
12. 12.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) camera at eye level
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) muting when not talking (d) eating while on a call
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) camera at the ceiling
17. 17.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) calling late at night
18. 18.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) camera at the ceiling (d) muting when not talking
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) eating while on a call (d) shouting into the phone
22. 22.True or false: “camera at eye level” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
24. 24.True or false: “eating while on a call” shows good call manners. (a) False (b) True
25. 25.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
29. 29.True or false: “muting when not talking” shows good call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
34. 34.True or false: “speaking clearly” shows good call manners. (a) True (b) False
35. 35.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) saying your name first

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