Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 758 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) speaking clearly (d) side talk during a call
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) loud TV behind you
5. 5.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) side talk during a call
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
9. 9.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) calling late at night (d) camera at the ceiling
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) camera at eye level (d) saying bye before ending
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) side talk during a call (d) a quiet place for calls
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) camera at eye level
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
18. 18.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
19. 19.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
21. 21.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) camera at eye level (d) speaking clearly
23. 23.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) loud TV behind you (d) eating while on a call
25. 25.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) a quiet place for calls (d) calling late at night
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) speaking clearly (d) “Is this a good time?”
28. 28.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
29. 29.True or false: “saying your name first” shows poor call manners. (a) True (b) False
30. 30.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) a quiet place for calls (d) side talk during a call
32. 32.True or false: “saying your name first” shows good call manners. (a) True (b) False
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) camera at the ceiling
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) camera at eye level (d) calling late at night
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) loud TV behind you (d) side talk during a call
36. 36.True or false: “calling late at night” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners

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