Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 759 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) speaking clearly (d) side talk during a call
2. 2.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) calling late at night (d) eating while on a call
3. 3.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) side talk during a call (d) eating while on a call
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
7. 7.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) saying your name first (d) loud TV behind you
14. 14.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
17. 17.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) camera at eye level (c) a quiet place for calls (d) “Is this a good time?”
18. 18.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
19. 19.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
21. 21.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) side talk during a call (d) saying bye before ending
23. 23.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) loud TV behind you (d) calling late at night
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) speaking clearly
30. 30.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
34. 34.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
35. 35.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
36. 36.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) saying your name first
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) saying your name first (d) speaking clearly
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) a quiet place for calls (d) hanging up without bye
40. 40.True or false: “side talk during a call” shows good call manners. (a) True (b) False

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