Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 760 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
2. 2.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) shouting into the phone (d) eating while on a call
3. 3.True or false: “muting when not talking” shows good call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you
6. 6.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) side talk during a call (d) loud TV behind you
9. 9.True or false: “calling late at night” shows good call manners. (a) True (b) False
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) eating while on a call (d) loud TV behind you
11. 11.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) camera at the ceiling (d) shouting into the phone
13. 13.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
14. 14.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
15. 15.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) “Is this a good time?” (d) speaking clearly
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
19. 19.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) speaking clearly (d) shouting into the phone
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.True or false: “eating while on a call” shows good call manners. (a) True (b) False
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
26. 26.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
28. 28.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) a quiet place for calls (d) hanging up without bye
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) a quiet place for calls (d) loud TV behind you
32. 32.True or false: “camera at eye level” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) saying your name first (d) camera at the ceiling
34. 34.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
36. 36.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
37. 37.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True

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