Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 77 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
2. 2.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
3. 3.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) eating while on a call (d) shouting into the phone
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
9. 9.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
10. 10.True or false: “saying your name first” shows good call manners. (a) True (b) False
11. 11.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) “Is this a good time?” (d) a quiet place for calls
13. 13.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) a quiet place for calls (d) saying your name first
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) a quiet place for calls (d) saying your name first
18. 18.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
19. 19.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) speaking clearly (d) saying bye before ending
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) calling late at night (d) a quiet place for calls
21. 21.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) loud TV behind you (d) saying bye before ending
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) calling late at night (d) saying bye before ending
23. 23.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
24. 24.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) a quiet place for calls
25. 25.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
26. 26.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
29. 29.True or false: “saying your name first” shows poor call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) a quiet place for calls (d) hanging up without bye
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) camera at eye level (d) side talk during a call
32. 32.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) saying your name first
36. 36.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
37. 37.True or false: “muting when not talking” shows good call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
39. 39.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) camera at eye level (d) side talk during a call

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