Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 761 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
3. 3.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
5. 5.True or false: “saying your name first” shows good call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) camera at eye level (d) shouting into the phone
8. 8.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) muting when not talking (d) camera at eye level
12. 12.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
13. 13.True or false: “calling late at night” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) eating while on a call (d) saying your name first
16. 16.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) loud TV behind you
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) calling late at night (d) saying bye before ending
18. 18.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
19. 19.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
20. 20.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) saying bye before ending (d) muting when not talking
25. 25.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) muting when not talking (d) eating while on a call
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) camera at the ceiling (d) loud TV behind you
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) a quiet place for calls (d) eating while on a call
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) loud TV behind you
35. 35.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) hanging up without bye (d) side talk during a call
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

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