Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 762 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
2. 2.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
4. 4.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) saying bye before ending (d) eating while on a call
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) saying bye before ending (d) eating while on a call
7. 7.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
9. 9.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
10. 10.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
11. 11.True or false: “calling late at night” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.True or false: “side talk during a call” shows good call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) “Is this a good time?” (d) camera at the ceiling
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) camera at the ceiling (d) loud TV behind you
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) calling late at night
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) speaking clearly (d) loud TV behind you
24. 24.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
25. 25.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) speaking clearly (d) saying bye before ending
27. 27.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
28. 28.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
29. 29.True or false: “muting when not talking” shows good call manners. (a) True (b) False
30. 30.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
32. 32.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) side talk during a call (d) loud TV behind you
34. 34.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) eating while on a call (d) calling late at night
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) “Is this a good time?” (d) shouting into the phone
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) saying your name first (d) saying bye before ending
37. 37.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
38. 38.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) muting when not talking (d) speaking clearly

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