Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 765 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
3. 3.True or false: “saying your name first” shows good call manners. (a) True (b) False
4. 4.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) camera at eye level (d) shouting into the phone
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) shouting into the phone (d) saying your name first
9. 9.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) eating while on a call (d) calling late at night
13. 13.True or false: “eating while on a call” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) side talk during a call (d) camera at eye level
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
18. 18.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) loud TV behind you (d) muting when not talking
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) loud TV behind you
21. 21.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) hanging up without bye
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
25. 25.True or false: “speaking clearly” shows good call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
27. 27.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
28. 28.True or false: “muting when not talking” shows good call manners. (a) True (b) False
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
30. 30.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
32. 32.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
33. 33.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) camera at eye level (d) speaking clearly
35. 35.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) camera at eye level
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
38. 38.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

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