Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 766 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
3. 3.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
4. 4.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
5. 5.True or false: “saying your name first” shows good call manners. (a) False (b) True
6. 6.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) calling late at night (d) camera at the ceiling
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
10. 10.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) loud TV behind you (d) muting when not talking
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) shouting into the phone (d) calling late at night
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) saying your name first (d) camera at eye level
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.True or false: “eating while on a call” shows good call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) a quiet place for calls (d) camera at eye level
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) saying bye before ending
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
23. 23.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) muting when not talking
24. 24.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
25. 25.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) side talk during a call (d) camera at the ceiling
26. 26.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) calling late at night (d) camera at eye level
28. 28.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) shouting into the phone (d) saying bye before ending
34. 34.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) speaking clearly
35. 35.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) speaking clearly (d) calling late at night
39. 39.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) camera at the ceiling (d) side talk during a call
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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