Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 767 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
2. 2.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) hanging up without bye (d) camera at the ceiling
4. 4.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.True or false: “camera at eye level” shows good call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call
8. 8.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) speaking clearly
9. 9.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
10. 10.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
13. 13.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) side talk during a call
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) a quiet place for calls (d) speaking clearly
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) “Is this a good time?” (d) camera at eye level
21. 21.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) hanging up without bye
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) calling late at night (d) hanging up without bye
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
26. 26.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
27. 27.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) muting when not talking
28. 28.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
30. 30.True or false: “saying your name first” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) shouting into the phone (d) muting when not talking
32. 32.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
33. 33.True or false: “eating while on a call” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) camera at the ceiling (d) calling late at night
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
37. 37.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) saying your name first

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