Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 768 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) “Is this a good time?”
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) “Is this a good time?” (d) muting when not talking
4. 4.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) speaking clearly (d) a quiet place for calls
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) side talk during a call
8. 8.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.True or false: “speaking clearly” shows good call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
17. 17.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) saying your name first
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
22. 22.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) calling late at night (d) side talk during a call
23. 23.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) muting when not talking
25. 25.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) loud TV behind you
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
29. 29.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
32. 32.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) side talk during a call (d) saying bye before ending
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at the ceiling (d) a quiet place for calls
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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