Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 769 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) saying your name first (d) eating while on a call
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) speaking clearly (d) calling late at night
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) a quiet place for calls (d) shouting into the phone
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) saying your name first (d) camera at eye level
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
6. 6.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
10. 10.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
15. 15.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) eating while on a call (d) saying your name first
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
22. 22.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
23. 23.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) camera at the ceiling
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) calling late at night (d) eating while on a call
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) saying your name first
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) camera at the ceiling (d) camera at eye level
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) saying bye before ending
33. 33.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) loud TV behind you (d) a quiet place for calls
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) shouting into the phone (d) saying bye before ending
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) speaking clearly
39. 39.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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