Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 770 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) camera at the ceiling
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
3. 3.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) calling late at night (d) shouting into the phone
5. 5.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
7. 7.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
10. 10.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) calling late at night
18. 18.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
20. 20.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) eating while on a call
21. 21.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) side talk during a call (d) a quiet place for calls
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
23. 23.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) eating while on a call (d) shouting into the phone
25. 25.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
29. 29.True or false: “muting when not talking” shows good call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
31. 31.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) camera at eye level (d) hanging up without bye

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