Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 78 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
4. 4.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
5. 5.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
8. 8.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) eating while on a call (d) calling late at night
10. 10.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) muting when not talking (d) camera at eye level
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) muting when not talking (d) eating while on a call
15. 15.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) loud TV behind you (d) side talk during a call
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
21. 21.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) hanging up without bye (d) eating while on a call
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) muting when not talking
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) shouting into the phone (d) speaking clearly
33. 33.True or false: “calling late at night” shows good call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
35. 35.True or false: “eating while on a call” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) “Is this a good time?” (d) camera at the ceiling
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
40. 40.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112

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