Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 771 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) loud TV behind you
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) muting when not talking (d) camera at the ceiling
6. 6.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) saying bye before ending (d) camera at the ceiling
9. 9.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) shouting into the phone (d) a quiet place for calls
12. 12.True or false: “saying your name first” shows good call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) side talk during a call (d) saying bye before ending
15. 15.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying your name first (d) hanging up without bye
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) muting when not talking (d) speaking clearly
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
20. 20.True or false: “muting when not talking” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) hanging up without bye (d) speaking clearly
22. 22.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
25. 25.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) speaking clearly (d) saying bye before ending
27. 27.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) shouting into the phone (d) loud TV behind you
28. 28.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
29. 29.True or false: “calling late at night” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) side talk during a call (d) camera at the ceiling
32. 32.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) saying your name first (d) muting when not talking
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) muting when not talking (d) saying your name first
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) speaking clearly (d) saying your name first
40. 40.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners

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