Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 772 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) a quiet place for calls (d) speaking clearly
2. 2.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) side talk during a call (d) a quiet place for calls
5. 5.True or false: “saying your name first” shows good call manners. (a) True (b) False
6. 6.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
7. 7.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
15. 15.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) side talk during a call (d) calling late at night
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying bye before ending (d) eating while on a call
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
20. 20.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) loud TV behind you (d) eating while on a call
23. 23.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) camera at the ceiling
25. 25.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) calling late at night (d) “Is this a good time?”
27. 27.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
28. 28.True or false: “calling late at night” shows good call manners. (a) True (b) False
29. 29.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
33. 33.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) camera at eye level (d) muting when not talking
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) hanging up without bye (d) loud TV behind you
38. 38.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) speaking clearly (d) eating while on a call
39. 39.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
40. 40.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are

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