Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 773 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) eating while on a call
2. 2.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
3. 3.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
5. 5.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) loud TV behind you (d) camera at eye level
6. 6.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
7. 7.True or false: “speaking clearly” shows good call manners. (a) True (b) False
8. 8.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) muting when not talking (d) eating while on a call
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
17. 17.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
18. 18.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you
23. 23.True or false: “side talk during a call” shows good call manners. (a) True (b) False
24. 24.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) speaking clearly (d) muting when not talking
26. 26.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) “Is this a good time?” (d) muting when not talking
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
29. 29.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) speaking clearly
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) muting when not talking (d) a quiet place for calls
35. 35.True or false: “saying your name first” shows poor call manners. (a) True (b) False
36. 36.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) camera at the ceiling (d) “Is this a good time?”
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) calling late at night (d) saying your name first
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) shouting into the phone
40. 40.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) side talk during a call (d) saying your name first

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