Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 774 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
3. 3.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) side talk during a call (d) muting when not talking
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) side talk during a call (d) camera at the ceiling
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) eating while on a call (d) hanging up without bye
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
13. 13.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) hanging up without bye (d) side talk during a call
15. 15.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) calling late at night (d) saying bye before ending
16. 16.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) saying your name first
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) muting when not talking (d) shouting into the phone
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) side talk during a call (d) shouting into the phone
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) shouting into the phone (d) calling late at night
23. 23.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
24. 24.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
25. 25.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) camera at eye level (d) muting when not talking
26. 26.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
27. 27.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) calling late at night (d) camera at eye level
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
32. 32.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
34. 34.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
35. 35.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) shouting into the phone (d) saying bye before ending
40. 40.True or false: “muting when not talking” shows poor call manners. (a) False (b) True

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