Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 775 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) “Is this a good time?”
2. 2.True or false: “saying your name first” shows poor call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) shouting into the phone (d) saying bye before ending
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.True or false: “side talk during a call” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) eating while on a call (d) saying your name first
10. 10.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) “Is this a good time?”
12. 12.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
13. 13.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) saying your name first (d) camera at eye level
19. 19.True or false: “muting when not talking” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) shouting into the phone (d) eating while on a call
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) saying bye before ending (d) saying your name first
24. 24.True or false: “eating while on a call” shows good call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) side talk during a call (d) camera at the ceiling
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
28. 28.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
31. 31.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) “Is this a good time?”
34. 34.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) loud TV behind you (d) a quiet place for calls
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
39. 39.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
40. 40.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school

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