Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 776 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) hanging up without bye (d) muting when not talking
2. 2.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
5. 5.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) loud TV behind you (d) “Is this a good time?”
7. 7.True or false: “eating while on a call” shows good call manners. (a) False (b) True
8. 8.True or false: “side talk during a call” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) saying bye before ending (d) camera at the ceiling
10. 10.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) side talk during a call (d) shouting into the phone
12. 12.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) camera at eye level (d) camera at the ceiling
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) shouting into the phone (d) calling late at night
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) eating while on a call (d) saying bye before ending
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) camera at the ceiling (d) calling late at night
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) loud TV behind you (d) side talk during a call
23. 23.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) camera at eye level
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) eating while on a call (d) calling late at night
29. 29.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) camera at eye level (d) “Is this a good time?”
31. 31.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) saying bye before ending (d) muting when not talking
33. 33.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
34. 34.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.True or false: “calling late at night” shows good call manners. (a) False (b) True
38. 38.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) side talk during a call (c) saying bye before ending (d) a quiet place for calls

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