Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 777 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) camera at the ceiling (d) saying your name first
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) calling late at night (d) loud TV behind you
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) saying your name first
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) loud TV behind you (d) muting when not talking
11. 11.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) hanging up without bye (d) saying bye before ending
12. 12.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) shouting into the phone
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) speaking clearly (d) muting when not talking
19. 19.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) saying bye before ending (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
21. 21.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
22. 22.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) “Is this a good time?” (d) speaking clearly
24. 24.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
25. 25.True or false: “saying your name first” shows good call manners. (a) True (b) False
26. 26.True or false: “speaking clearly” shows good call manners. (a) False (b) True
27. 27.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
28. 28.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) muting when not talking (d) hanging up without bye
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) saying bye before ending (d) calling late at night
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
33. 33.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
35. 35.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
36. 36.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) loud TV behind you (d) eating while on a call
40. 40.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners

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