Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 778 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) loud TV behind you (d) camera at the ceiling
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
3. 3.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
7. 7.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) shouting into the phone
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
10. 10.True or false: “calling late at night” shows good call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) muting when not talking (d) eating while on a call
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) saying your name first (d) shouting into the phone
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
18. 18.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) muting when not talking (d) camera at eye level
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) speaking clearly (d) eating while on a call
21. 21.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) shouting into the phone (d) loud TV behind you
24. 24.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) muting when not talking (d) saying your name first
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
32. 32.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) shouting into the phone (d) saying bye before ending
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) saying bye before ending (d) “Is this a good time?”
38. 38.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called

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