Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 779 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) speaking clearly (d) camera at the ceiling
2. 2.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) muting when not talking
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
10. 10.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
17. 17.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) camera at the ceiling (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) eating while on a call
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
21. 21.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) muting when not talking (d) shouting into the phone
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying bye before ending (d) side talk during a call
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) shouting into the phone (d) calling late at night
26. 26.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) saying your name first (d) loud TV behind you
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) camera at eye level
32. 32.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
33. 33.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) speaking clearly (d) hanging up without bye
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
36. 36.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) hanging up without bye (d) saying bye before ending
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) muting when not talking
38. 38.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.True or false: “speaking clearly” shows good call manners. (a) True (b) False

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