Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 780 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
3. 3.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
4. 4.True or false: “eating while on a call” shows good call manners. (a) False (b) True
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
6. 6.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) speaking clearly (d) a quiet place for calls
7. 7.True or false: “saying your name first” shows good call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) side talk during a call (d) muting when not talking
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) calling late at night (d) shouting into the phone
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) camera at eye level (d) side talk during a call
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
18. 18.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) loud TV behind you
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
25. 25.True or false: “camera at eye level” shows good call manners. (a) False (b) True
26. 26.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) speaking clearly
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
29. 29.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
33. 33.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) hanging up without bye
34. 34.True or false: “calling late at night” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) saying your name first (d) muting when not talking
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
37. 37.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
39. 39.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
40. 40.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False

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