Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 79 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) “Is this a good time?” (d) saying your name first
3. 3.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) camera at eye level (d) saying your name first
5. 5.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) calling late at night (d) a quiet place for calls
9. 9.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) camera at eye level (d) muting when not talking
10. 10.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at the ceiling (d) saying your name first
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) “Is this a good time?”
13. 13.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) loud TV behind you (d) shouting into the phone
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) hanging up without bye (d) speaking clearly
19. 19.True or false: “camera at eye level” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) eating while on a call (d) camera at the ceiling
21. 21.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) saying bye before ending
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) camera at eye level (d) side talk during a call
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) a quiet place for calls
27. 27.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) camera at eye level (d) eating while on a call
28. 28.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
29. 29.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) calling late at night (d) eating while on a call
34. 34.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) saying bye before ending
35. 35.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
36. 36.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
39. 39.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students