Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 781 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) saying your name first
2. 2.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) eating while on a call (d) camera at the ceiling
3. 3.True or false: “saying your name first” shows poor call manners. (a) True (b) False
4. 4.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
6. 6.True or false: “muting when not talking” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
8. 8.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) speaking clearly
12. 12.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
14. 14.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) shouting into the phone (c) muting when not talking (d) speaking clearly
16. 16.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) loud TV behind you (d) saying bye before ending
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) “Is this a good time?” (d) camera at the ceiling
22. 22.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
23. 23.True or false: “calling late at night” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) saying bye before ending (d) speaking clearly
25. 25.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
26. 26.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) eating while on a call (d) calling late at night
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) saying your name first (d) calling late at night
34. 34.True or false: “eating while on a call” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
36. 36.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) saying bye before ending (d) speaking clearly
39. 39.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners

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