Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 782 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) saying bye before ending (d) speaking clearly
2. 2.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) muting when not talking (d) eating while on a call
3. 3.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) hanging up without bye (d) saying your name first
4. 4.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) saying your name first
11. 11.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) calling late at night (d) camera at eye level
20. 20.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) muting when not talking (d) speaking clearly
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) “Is this a good time?” (d) camera at the ceiling
23. 23.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
24. 24.True or false: “side talk during a call” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) hanging up without bye (d) eating while on a call
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) shouting into the phone (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
32. 32.True or false: “saying your name first” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) hanging up without bye (d) loud TV behind you
36. 36.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) muting when not talking (d) speaking clearly
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) calling late at night (d) camera at the ceiling
39. 39.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) camera at eye level

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