Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 783 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) saying bye before ending (b) shouting into the phone (c) camera at the ceiling (d) hanging up without bye
2. 2.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
3. 3.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) shouting into the phone
4. 4.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
6. 6.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
7. 7.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) calling late at night
10. 10.True or false: “eating while on a call” shows good call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) hanging up without bye
15. 15.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
16. 16.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying your name first (d) hanging up without bye
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) camera at the ceiling (d) camera at eye level
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) calling late at night
23. 23.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
27. 27.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) loud TV behind you (d) calling late at night
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) shouting into the phone (d) side talk during a call
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) calling late at night
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
34. 34.True or false: “saying your name first” shows good call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
37. 37.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
40. 40.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) a quiet place for calls

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