Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 784 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) a quiet place for calls
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
3. 3.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) camera at eye level (d) shouting into the phone
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
8. 8.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) saying your name first (d) muting when not talking
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) speaking clearly (d) muting when not talking
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) shouting into the phone (d) muting when not talking
15. 15.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) a quiet place for calls
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
21. 21.True or false: “muting when not talking” shows good call manners. (a) True (b) False
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) eating while on a call (d) muting when not talking
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
25. 25.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) eating while on a call (d) hanging up without bye
27. 27.True or false: “calling late at night” shows poor call manners. (a) True (b) False
28. 28.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) “Is this a good time?” (d) saying bye before ending
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) camera at the ceiling
32. 32.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
33. 33.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
37. 37.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
38. 38.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) camera at the ceiling
40. 40.True or false: “saying your name first” shows poor call manners. (a) False (b) True

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