Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 785 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) loud TV behind you (d) calling late at night
2. 2.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) side talk during a call (d) loud TV behind you
3. 3.True or false: “speaking clearly” shows good call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
9. 9.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) side talk during a call (d) hanging up without bye
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
14. 14.True or false: “side talk during a call” shows good call manners. (a) True (b) False
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
21. 21.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
22. 22.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
23. 23.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
26. 26.True or false: “muting when not talking” shows good call manners. (a) False (b) True
27. 27.📞 Which of these shows poor call manners? (a) shouting into the phone (b) a quiet place for calls (c) speaking clearly (d) muting when not talking
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) muting when not talking (d) “Is this a good time?”
29. 29.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) shouting into the phone (d) “Is this a good time?”
31. 31.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) hanging up without bye (d) calling late at night
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
34. 34.📞 Which of these shows poor call manners? (a) hanging up without bye (b) camera at eye level (c) speaking clearly (d) a quiet place for calls
35. 35.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) loud TV behind you (d) saying your name first
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) camera at the ceiling
39. 39.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners

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