Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 786 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) saying your name first (d) loud TV behind you
2. 2.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
4. 4.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
5. 5.True or false: “camera at eye level” shows good call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) camera at the ceiling (d) eating while on a call
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
10. 10.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) hanging up without bye
13. 13.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) saying your name first
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying bye before ending (d) muting when not talking
16. 16.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) calling late at night (d) a quiet place for calls
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) camera at eye level (d) eating while on a call
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) calling late at night (d) shouting into the phone
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
25. 25.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) calling late at night (d) hanging up without bye
26. 26.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
27. 27.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) saying bye before ending (d) shouting into the phone
28. 28.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) muting when not talking (d) camera at the ceiling
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
32. 32.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) muting when not talking (d) eating while on a call
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) eating while on a call
40. 40.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) “Is this a good time?”

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